At Grand Getaways, we recognize that privacy is an important issue, and we understand
that you are concerned about the security and privacy of your personal information.
In order to demonstrate our commitment to fostering and maintaining strong customer
relationships, we have created two separate policies that describe the manner in
which we use and protect the information we receive from and about you.
The Grand Getaways
Internet Privacy Statement describes our practices concerning
the collecting and use of information gathered from or about our online visitors
and registered users. Grand Getaways's Privacy Notice applies only to Grand Getaways
Owners who have received a financial product or service from Grand Getaways, and
describes how we protect and use the non-public personal financial information of
such owners.
Your California Privacy Rights
Effective January 1, 2005, California Civil Code Section 1798.83 permits our customers
who are California residents to request certain information regarding our disclosure
of personal information to third parties for their direct marketing purposes. To
make such a request, please email us.
Grand Getaways's INTERNET PRIVACY STATEMENT
As a Grand Getaways web site visitor, it is your right to know what information
we need to collect, why we need it, how we protect it and how we use it. On our
web sites, we collect information that you voluntarily provide in order for us to
provide you with services and products, process transactions that you request and
provide customer service. We may also use the personal information that we collect
for other business purposes such as to better understand customer needs, enhance
customer relationships, make appropriate offers or facilitate third party offers
that will be of interest to you.
1. The information covered by this Privacy Statement
2. The types of information we collect
3. How we secure your information
4. How we use and share your information
5. Requesting to not have your personal information shared with third parties and/or
Grand Getaways affiliates
7. Deleting stored information from Grand Getaways.com database
8. Use and participation by minors
9. How we safeguard public or shared information
10. How we notify you of changes to this Internet Privacy Statement
11. Contacting Grand Getaways
1. The information covered by this Privacy Statement
The Internet Privacy Statement (Privacy Statement) applies only to the personally
identifiable information that is collected on the web sites where this Privacy Statement
is posted, and does not apply to any other information collected by Premier Cancun
Vacations and its subsidiaries and affiliates (collectively Grand Getaways) through
any other means. sites.
2. The types of information we collect
A. Information you provide to us
i. Requests for Information. When you request additional information related
to our products, services or properties, we will request your name and contact information
such as street address, telephone number and email address. We may also request
information regarding your vacation preferences including destinations, seasons
of interest, accommodations and length of stay, as well as income level and whether
you have toured a Grand Getaways property before. Please note that our ability to
respond to online requests may depend on the registration and/or licensing requirements
of the state in which you reside.
ii. Making Reservations and Purchasing Vacation Packages. When you make a
reservation or purchase a rental or vacation package, we may request your name,
email, telephone number and street address, along with other information to assist
with your reservation and stay such as credit card number, date of arrival/departure,
vacation account (owner) number and room preferences.
iii. Sweepstakes and Contests. From time to time, we may conduct sweepstakes
and contests that offer the opportunity to win prizes. Each sweepstakes has its
own terms and conditions. As part of entering a sweepstakes, certain personally
identifiable information such as name, street address, telephone number, date of
birth and email address may be required. The following information may also be requested,
although it is optional and does not affect your contest eligibility: (i) Marital
status, occupation, income range and education; (ii) gender, and (iii) "check box"
questions relating to your vacation and personal interests.
iv. Contacting Us. When you send us an email from one of our web sites with
comments or questions, we may retain information such as the content, your email
address, our response and the text of any follow-up questions you may have. This
information may also be used to measure how effectively we are able to address customer
concerns, to personalize your experience and to improve our products and services.
v. Online Surveys. From time to time, we may conduct online surveys to better
understand the effectiveness of our web sites or our performance in providing services.
Your participation in these surveys is voluntary. Information collected by us when
you participate in a survey may include name, telephone, street address and email
address.
vi. Electronic Postcards. Occasionally, we may offer a feature that allows
you to send an electronic postcard or otherwise share a message with a friend from
our web sites. If you choose to do so, we will ask you for your name and email address,
and the recipient's name and email address, along with the text of any message you
choose to include. As the sender of this email, your address will be retained. The
recipient's email address will not be retained or used for any other purpose unless
they authorize us to do so.
vii. Employment. If you choose to apply for employment online or to be notified
of future employment openings, you will be required to provide your name, street
address, telephone number, email address and certain other additional information.
You will also have the opportunity to input and/or attach your resume and samples
of your work.
C. Information we collect using technology
We use technology to collect information in order to make your experience at our
web sites more enjoyable, and so that we can provide you with enhanced products
and services. For example, we may automatically track and collect your IP address,
domain server, the type of web browser and computer operating system you are using,
and we may use web beacons and cookies to: (i) understand the frequency with which
you visit our web sites, (ii) track and understand the manner in which you are using
our web sites, (iii) customize content to enhance your visit and the services we
provide on our web sites, (iv) offer you targeted messages, advertisements and offers;
(v) send you targeted emails if you have provided us with your email address, and
(vi) if you have registered for Grand Getaways Online Services, to tailor your personal
preferences.
Cookies are bits of data that a web site sends to your computer's web browser and
operating system. They are stored on your computer hard drive to identify you or
your preferences when you return to that web site. For example, by storing cookies
on your hard drive, you'll return to a specific web site with the same settings
you used on a previous visit. There are two types of cookies. Temporary cookies
are designed to stay on your computer only while you are visiting our web sites.
Non-expiring cookies are placed on the hard drive in your computer and allow us
to collect information such as: date and time of visits, time spent on the web site,
and pages viewed while on the web site. We may place both temporary and non-expiring
cookies on your computer. Cookies can also store personally identifiable information
such as your name, email address, home or work address or telephone number. You
can choose whether to accept or deny cookies by changing the privacy settings on
your web browser. In fact, your web browser's privacy settings can be configured
to specify how you want the web browser to handle cookies from individual web sites
or all web sites. Please keep in mind that most computers are initially configured
to accept cookies. Also note that if you turn cookies off, some of our services
may not function properly.
The pages of our web sites contain images (called a "single-pixel gif" or "web beacons")
that allow our third party secure provider and us to count page views or to collect
other anonymous data. In general, any electronic image viewed as part of a web page,
including an ad banner, can act as a web beacon. Web beacons are typically very
small, usually 1 by 1 pixel in size, but their presence can be easily seen within
Internet Explorer by clicking on "View" and then on "Source." Web beacons are small
in order to minimize both their display and their loading time. Our web beacons
do not collect, gather, monitor or share any personal information about our web
site visitors; they are merely the technique we use to compile anonymous, aggregated
statistics about the usage of our web sites.
For tracking purposes, we use web beacons on our web sites along with other technical
methods. We may also use these technical methods in emails that we send to track
whether the emails have been opened or if links contained therein have been clicked.
We also employ a third party service that collects data remotely through the use
of web beacons. This service then returns the completely anonymous data to us as
site traffic reports.
D. Information we collect from third parties
We may supplement, improve and/or enhance personally identifiable information that
we collect from you with other information that we obtain from third parties and
our affiliates. In addition, we may obtain information about individuals who are
not yet our customers or users of our web sites. Moreover, when we associate information
that we obtain from third parties or affiliates with personally identifiable information
that we have collected under this Privacy Statement, we will treat the acquired
information the same as the information that we collected ourselves, and, except
as permitted by this Privacy Statement, we will not share the information with third
parties.
3. How we secure your information
Grand Getaways uses industry best practices to protect your information and your
privacy. SSL works by using a private key to encrypt data that's transferred over
the SSL connection. Most web browsers, including Internet Explorer, support SSL
and many web sites use the protocol to obtain confidential user information. By
convention, URLs that require an SSL connection start with https instead of http.
You can tell if you are using a secure server by looking at the bottom of your web
browser window. For example, in Internet Explorer you will see a lock icon. When
the symbol is unbroken or the padlock appears to be in its closed state, the page
is encrypted and therefore secure. If you wish to take advantage of the latest encryption
standards, be sure you have the latest version of the browser you're using. Be sure
to download and use the latest version of a web browser. Beta versions of web browsers
are not recommended.
In addition we use a third party payment gateway service that enables us to authorize,
settle and manage credit cards safely and securely via a 128-bit Secure Sockets
Layer (SSL) Internet Protocol (IP) connection.
4. How we use and share your informationA. We may share your information with
our affiliates
We may share your information, in whole or in part, with our affiliates, i.e. the
companies that are controlled by Grand Getaways, in order to send you promotional
materials about our products and services.
B. We may share your information with third party service providers
We may share your information, in whole or in part, with the following third party
service providers: (i) companies that provide marketing and sales services on our
behalf, (ii) companies that process and service your accounts, and (iii) companies
that help us protect and secure your information and the confidentiality of our
records. Occasionally, we may partner with other companies to provide co-sponsored
or co-branded promotions, products and services and may share your information with
our co-sponsor. For example, we may co-sponsor a sweepstakes on our site with other
companies, or we may provide prizes for sweepstakes sponsored by other companies.
If you enter one of these sweepstakes, we may share your information with the co-sponsor
or third party sponsor. All of these third party service providers have contractual
obligations with us to maintain the confidentiality of your information. Additionally,
these third party service providers are only permitted to use your information for
the purposes specified by the sweepstakes or promotion as specified by us or our
affiliates, or as allowed by law.
C. We may disclose your information to non-affiliated third parties
We may disclose your information, in whole or in part, to the following types of
non-affiliated third parties: (i) companies with whom we have joint marketing agreements;
(ii) non-financial organizations, such as direct marketing companies and consumer
reporting agencies, (iii) financial service providers, such as companies engaged
in banking, credit card business and consumer finance, and (iv) others, such as
non-profit organizations.
D. Other circumstances in which we may share your information
We may share your information when you specifically request it or give us permission
to do so. We may also share your information when we suspect criminal or fraudulent
activity, and when we are required by law such as when we receive a subpoena or
a court order. We may also share your information in the event that we sell a particular
line of business or function.
5. Requesting to not have your personal information shared with non-affiliated third
parties You may direct us to limit the disclosure of personal information
about you that we share with non-affiliated third parties. If you elect this opt-out
choice, we will not disclose your information to those non-affiliated third parties
set forth in paragraph 4.C., however, we may still disclose your personal information
to third parties: (i) that perform marketing services on our behalf; and (ii) as
permitted by law, such as to service providers, to protect against fraud, and to
protect the security or confidentiality of our records.
If you wish to exercise your opt-out choice above, please specify your opt-out choice
and email us. Please allow approximately 30 to 60 days from our receipt of your
Internet Privacy Statement Opt-Out Request for it to become effective.
7. Deleting stored information fromGrand Getaways.com database
If you are not an Owner and wish to have your account and all stored information
deleted from our system, email us.
Please include the words "delete my account" in the message and a representative
will contact you to verify your request. Once your account and any related information
has been deleted, it is not possible to recover any of this data. Current Owners
are not able to delete their account information. If you would like to remove your
email address from your account, you will no longer be able to use the Premier Cancun
Vacations services. To have your email addressed removed from our database, please
email us.
8. Use and participation by minors
All of our promotions and web site applications require the entrant and user to
be 18 or over, therefore we do not knowingly accept personal information from minors.
Children under age 18 should always consult a parent or guardian before sharing
any personal details with any company or individual on the Internet.
9. How we safeguard public or shared information
At Grand Getaways, we will strive to keep all your information up to date, and to
guard your privacy by continuously evaluating the enforcement and nature of our
policies. There are currently no areas of the Grand Getawaysonline.com web site
where any type of personal data would be visible to the public without first obtaining
written permission and appropriate releases prior to use and posting (i.e. prior
sweepstakes winners, employee or owner testimonials, etc.)
10. How we notify you of changes to this Privacy Statement
If our Internet Privacy Statement changes and you have a valid email address on
file with Grand Getaways, we will email you announcing the new Privacy Statement.
11. Contacting Grand Getaways
If any of your personal information changes, or you identify a mistake in our records,
please sign in to your Grand Getaways Online Services account to update your information
or contact us at the address below and we will update our data right away. This
Privacy Statement was last updated on June 30,2006. Please email
us to communicate any questions or concerns
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